At Meadow Moon Essences, every order is lovingly prepared and packed by hand. I want you to feel happy and confident when ordering, but I also understand that sometimes you may simply change your mind. This policy explains your rights when purchasing from the Meadow Moon Essences website and is in addition to your statutory rights under UK consumer law.

Changed your mind?

For most products purchased online, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason.

If you would like to cancel your order, please contact me by email within those 14 days. You then have a further 14 days to return the item.

Please return products in their original condition and packaging where possible. You are responsible for the cost of returning an item if you have simply changed your mind.

Once your return has been received, I will arrange your refund promptly. Refunds will normally be made using the original payment method.

Your original standard delivery charge will also be refunded. If you selected a more expensive delivery option, the additional cost will not normally be refundable.

Bespoke & Personalised essences

Some Meadow Moon products are created especially for you, including bespoke and personalised flower essence blends.

Because these blends are made specifically to your individual requirements, they are not normally eligible for cancellation once preparation has begun. This does not affect your statutory rights if a bespoke product is faulty, damaged or does not match what you ordered.

Sealed products

For health and hygiene reasons, certain sealed products may not be eligible for return once their protective seal has been broken. This may apply to products such as sealed flower essence bottles, sprays or other products where opening the packaging means they can no longer be resold.

You are welcome to inspect a product in the same way you reasonably would in a shop. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functionality of the product.

If you're unsure whether something can be returned, please get in touch before opening it.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or you have received the wrong product, please contact me as soon as possible.

Please include your order number and, if useful, a photograph so that I can understand what has happened and resolve the problem quickly.

Depending on the circumstances, you may be entitled to a replacement, repair, price reduction or refund under UK consumer law.

Where an item is faulty, damaged or has been sent incorrectly, I will cover reasonable return postage costs where applicable.

How to make a return

Please email me at info@kimchild.co.uk with:

• Your name

• Your order number

• The product you wish to return

• The reason for your return, if you wish to provide one

I will then provide you with the appropriate return information. Please keep your proof of postage when returning an item.

Refunds

Once your returned item has been received, I will process your refund without undue delay and normally within 14 daysof receiving the returned goods, or receiving evidence that you have sent them back, where applicable. Refunds will be made to the original payment method unless we have agreed otherwise.

Your consumer rights

Nothing in this policy affects your statutory rights. Under UK consumer law, goods should be of satisfactory quality, as described and fit for their intended purpose. These rights apply whether or not a product can be returned simply because you have changed your mind. If you have a problem with an order, please contact me. I genuinely want to resolve any issues fairly and as simply as possible.

Meadow Moon Essences
Connecting people with the wisdom of flowers, trees and the natural world.